Kuruier – Refund Policy
- 1. General
Payments are generally non-refundable once a shipment is accepted. Refunds apply only in specific cases. - 2. Eligible Refund Scenarios
Traveler rejection: If all 3 matched Travelers reject, Sender can request a refund.
Delivery failure due to Traveler: Full refund after investigation.
Shipment owner withdrawal: Refund processed with 30% deduction from commission.
Invalid shipment: Refund after deducting commission and applicable GST. - 3. Non-Refundable Scenarios
If the Sender cancels after Traveler acceptance and shipment handover.
If shipment contained prohibited items.
If Receiver disputes delivery after confirmation. - 4. Refund Process
Refunds initiated within 3–7 business days.
Refunds will be credited to the original payment method. - 5. Contact
Refund Queries: refunds@kuruier.com